Automotive and related
Regional Field Service Excellence Manager
Job ID: #
1
About the Company:
Our client is one of the world's largest material handling companies, known for innovative solutions and superior after-sale service. With a global presence, we employ over 14,000 people and operate in 80+ countries.
About the Role:
As a Regional Field Service Excellence Manager, oversee operations in Singapore and Malaysia. Travel between both countries is required.
Lead the service department to achieve financial targets and meet customer service expectations.
Focus on department sales, profitability, operational performance, rental asset management, staff development, safety, customer service, industrial relations, and recruitment.
Key Areas of Responsibilities:
Department Sales, Profitability & Operational Performance
Rental Asset Management
Staff Development & People Management
Safety & Risk Management
Customer Service
Industrial Relations
Recruitment of Talent
Reports To: Country Manager, Singapore & Malaysia
Company:
Location:
Malaysia Branch Office. Selangor, Malaysia
Company Size:
Job Type:
Date:
31 Jan 2024
Requirements
Skills and Experience Requirement:
Diploma/Degree in Engineering or related field
Regional role experience
Team leadership and P&L responsibility
Industrial/Capital Equipment industry experience
Field-based employee management
AS400 system knowledge is advantageous.
Results-driven with strong leadership skills
Excellent communication and negotiation skills